So that messages from different channels end up in the same inbox. Yahoo to Gmail), users are limited to the respective app when messaging (WhatsApp to WhatsApp, Telegram to Telegram, etc.). While emails can be exchanged across providers (e.g. Sharing a smartphone among multiple employees, a disadvantage of the app, isn’t necessary. This means your service team can connect to the customer messaging platform and manage WhatsApp messages from any desktop PC, regardless of location. Unlike in the app, you can see which messages employees replied to in this central inbox.Īnother advantage of the API is that you can use WhatsApp with an unlimited number of employee accounts. This provides access to the shared team inbox, where customer inquiries and messages are processed and answered. With the chosen communication platform, each employee receives their own employee account. Userlike, for example, only uses servers in Germany and encrypts all messages.Ĭentral inbox for sales and service teams. Tip: Make sure that your chosen business solution partner also offers a secure infrastructure. While the WhatsApp Business app raises many security issues for businesses, using WhatsApp via the Business API is GDPR-compliant. One of the most important arguments in favor of the WhatsApp Business API is that data protection is guaranteed. If, for example, you are using the WhatsApp Business API. You can automatically generate a click-to-chat link within the app so customers can contact you with just one click without having to save their number first. With it, you can present your collection or special offers with a picture, price and description, with the option to link your online store. Use this feature to create standard messages that can be added with a shortcut, such as "#thanks."įor companies that want to showcase their products directly in the app, WhatsApp has developed the catalog feature. When you’re away, for example, customers are notified when you will get back to them. a customer’s status with "new customer" or "existing customer." Labels can be named individually and help you sort chats.Ĭreate a welcome message to guarantee a quick response time. These allow you to mark chats with specific info, e.g. The business profile has advantages, such as quick replies and label function. Which connects the messenger to professional customer messaging software.ĭepending on which option you choose, you will have different advantages and disadvantages. Which is a simple mobile application, and the There are two ways to message your customers on WhatsApp Business. This helps the app remain a reputable and positive communication channel. It ensures that both offensive and illegal content stay off of WhatsApp. This is called a "business account."īy using WhatsApp Business, companies are subject to the A company's WhatsApp profile includes its picture and company name, as well as its address, email address and website. WhatsApp Business is an advanced version of WhatsApp that integrates features for sales and service. What is the difference between WhatsApp and WhatsApp Business? This, in turn, strengthens trust in your brand and can give you a clear competitive advantage. Seeing the iconic green speech bubble also signals to your customers that you are responding to changing user habits and quickly addressing their concerns.
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